Working with Us

We make it happen…with a smile on our face!
We continually improve our service to make life easier for your council and your bulk mailing projects.

Customer Satisfaction

Whatever the project, be it a simple bulk mailing or a complex one for a combined election, our expert team goes the extra mile to ensure your job is done in accordance with your council’s standards. 

That’s why we hold the Customer Satisfaction Excellence Standard and have a current satisfaction rating of 100%

Customer Survey: Results

Each year we carry out a customer satisfaction survey. Our current customer satisfaction rate stands at 100%.

Overall Satisfaction

Account Management

Products & Services

Comparison

Staff Availability

Communication

Overall Impression

Recommendation

0
%

Onboarding

As part of our ISO 9001 and Customer Service Excellence standards, we operate a robust onboarding process to welcome local authority customers. Appointing a new supplier is sometimes met with a little uncertainty. That’s why our onboarding process aims to mitigate concerns about a new supplier relationship, inspiring confidence that our appointment is the correct choice for your local authority and your bulk mailing requirements. 

During the new client onboarding process, we will build a relationship with key stakeholders, address any concerns, make introductions, and generally start our first process together in the most efficient way possible.

1. Compliance:

After being appointed as your print and mail provider for bulk mailing requirements, we will begin the transfer of paperwork for both parties to sign, in particular our GDPR and data relationship agreement. Your council will be set up on our internal systems and will be provided with secure access to all of the necessary systems required to fulfil our obligations (such as data and file transfer).

2. Welcome:

We will welcome you and your team officially by introducing you to your dedicated electoral print and mail account manager who will work with you on a daily basis and will ultimately be responsible for the smooth running of your council printing projects. This can be done face-to-face or remotely, whichever is preferred.

3. Consultation:

At this stage the dedicated account manager and sales director will meet with the council to understand the specific requirements and take a project brief. We will understand the exact nature of the project and any specific nuances the council has which may be pertinent to the project.

4. Planning

This stage relates to the specifics of your project. For example, for an electoral services customer we will work with you and the team to develop a production schedule and initial artwork for your election stationery such as poll cards, postal votes and ballot papers, agreeing key milestones and allowing time for contingencies.

5. Project Duration:

Your account manager will adhere to the timescales set out on your schedule and will ensure key milestones are being met. Each manager ensures quality checks are completed, which are further supported by internal council checks for all printed item proofs. Our team will make sure that communication happens as frequently as needed to ensure the deadlines are being met.

Certifications & Policies

Here at Print Image Network, we have a strict range of policies which govern our actions and working practices for the benefit of our customers and the service we provide.
ISO 9001 & ISO 27001
CSE
IIP
Cyber Essentials
Core Policies
Health & Safety
Quality
Environment
Equal Opportunities
Privacy
Wellness

Legislation

Working as a leading print partner to local authorities means that we must be compliant with all the latest legislation that governs local authority printing. This is particularly relevant for our bulk mail electoral print customers, whereby legislation dictates all aspects of print and mail for elections and canvass and registration work.

As part of our service commitment to customers, our team of experts sees it as its duty to ensure that local authorities can rely on us to know all aspects of the latest legislation, so that your bulk print mailings adhere to legislation at all times. We see our knowledge in this area as an additional support function for electoral administration teams and are more than happy to help and advise customers to pass on our understanding of the legislation.

Feedback

As a customer-centric organisation we welcome feedback as it helps us to improve the service we provide. That’s why we have a range of surveys for our customers to complete. Just click on the survey most relevant and complete it online.

For each survey completed, we will make a charitable donation as part of our CSR responsibilities.

1. General Feedback Survey
2. 2021 Combined Election Survey

Tried our service? If so, please leave a testimonial.
We encourage our local authority customers to leave a testimonial. We really appreciate what you have to say.

Leave a testimonial

Talk to us today!

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